LEAMON LOWE

 

10537 NW 35^th St.

Yukon, Ok. 73099

(405) 578-8179 (H)

(214) 213-0038 (C)

E-Mail: Leamon.D.Lowe@att.net

LinkedIn Profile: www.linkedin.com/pub/leamon-lowe/a/2a9/199

 

GOAL

 

Seeking a position as a Microsoft Windows Active Directory Engineer, Administrator or Consultant with a highly innovative and evolving company in the areas of Software/Infrastructure Management and Integration.  

 

SUMMARY OF QUALIFICATIONS

Sr. Windows Active Directory Engineer/Integration Specialist with 18 years of diverse computing experience in IT Production Support Management, Windows Active Directory Administration, Software Design and Implementation Consulting, Desktop support, client implementations, Customer Service and Support. Envisions and drives the strategic roadmap for all Windows hardware and software technology, primarily focused on build design, researching, planning, delivering, operating, and managing emerging technologies. Specialized in Microsoft Active Directory and Exchange Enterprise Solutions including Middleware and SAP based applications, desktop Administration and Windows Server/Network management, optimization and performance tuning.

          

 

EDUCATION/CERTIFICATIONS

 

Microsoft Certified Professional - MCP

Installing, Configuring and Administering Microsoft Windows 2000 Professional           6/6/2001      

 

Installing, Configuring and Administering Microsoft Windows 2000 Server                                2/16/2002

 

Managing a Windows 2000 Network Environment                                                                        5/15/2004 

 

Implementing and Administering a Microsoft Windows 2000 Active Directory Infrastructure                                      5/6/2005

 

Installing, Configuring and Administering Microsoft Windows XP Professional                          6/27/2003

 

Florida Tech University – 1^st year student3/19/2013

 

 

 

 

Microsoft Authorized Beta Tester                                                                                                                                          Est. 6/2009

Windows Server 2008, Office 2010 and SQL Server 2008      

 

 

PROFESSIONAL EXPERIENCE

 

SEAGATE TECHNOLOGY                                                                                                                                       5/4/2015 - Present

Enterprise Active Directory Administrator - Direct Administration of Enterprise Active Directory forests and additional server components including but not limited to Active Directory, SharePoint, SQL Server, Systems Center Essentials Suites (SCCM/SCOM), Powershell Scripting v4-5.0, LDAP, Linux\RedHat\Apache.

 

 

·   Applies patches to major subsystems and services, roles, and file system components within a Windows Systems environment and performs Operating System and patch testing on all changes prior to installation.

·   Creates, Test and Executes approved GPO’s for implementation into new Active Directory domains. Advanced PowerShell Scripting in direct support of an Enterprise Active Directory environment to include domain migration, consolidation and automation.  Monitors and reviews system logs and detect and troubleshoot problems.

·   Writes technical Active Directory and OS documentation for the enterprise support teams. Controls system access and security aspects of critical systems. Works remotely to provide 24x7 support on critical systems.

·   Demonstrates in day-to-day work adherence to security best practices and access control and security policies for internal domains including all linked Sites.

·   Establishes and maintains suitable resource and performance monitoring on all systems. Establishes and maintains automated patching for all systems for which employee is responsible. Advocates for clients in service planning and deployment across the organization.

·   Demonstrates day-to-day adherence with change control precepts and practices. Provides technical support and customer service directly to external partners and end users through ticketing system and periodically through screen sharing.

·   Discovers and communicates potential service problems through identifying patterns occurring through trend analysis and customer reporting. Works efficiently with minimal guidance from Senior or Lead administrators.

·   Project Management - Manages and executes projects end-to-end including discovery, Test and Production implementations for Windows Active Directory environments as assigned. Direct Reporting to Program Managers on assigned projects.

 

Environments: Windows Server 2008/2008 RC2/2012 R2, SQL Server 2008/2012, Powershell Scripting v4-5.0, LDAP, Linux\RedHat\Apache.

 

CA TECHNOLOGIES                                                                                                                                         1/21/2014 – 3/15/2015

Support Engineer – CA Clarity Project and Portfolio Management Suite. In direct support of CA Clarity PPM, SQL Server, Microsoft Project and Open Workbench Integration.

 

·   Take ownership of complex technical customer issues and provide enhanced support for CA Clarity Project and Portfolio Management Suite..

·   Work independently to appropriately prioritize assigned workload and backlog; escalate issues to next level that require code interpretation to resolve.

·   Integration support of CA Clarity PPM with Microsoft Project, Microsoft SharePoint, Open Workbench, Microsoft Java with SQL Server and Oracle databases on Microsoft Windows Server\Client operating systems.

·   Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.

·   Enhance a positive customer experience by:

o   Creating high quality knowledgebase documents.

o   Assisting junior team members by reviewing their knowledgebase content submission.

·   Assist customers by encouraging the use of self-support tools provided by CA by explaining and demonstrating functionality and benefits to customers.

·   Provide technical assistance to team-members by coordinating ownership of support issue escalations for the product or product line.

·   Provide coaching and mentoring to less-experienced team-members to assist with progressing issues, troubleshooting and recreating customer issues.

·   Proactively identify team training needs; collaborates with team members to facilitate relevant training to address individual or team needs.

·   Increase the awareness of new policies, technology and applications by conveying news of updates and changes to the team.

·   Improve product quality by identifying and documenting predominant customer issues which require assessment by the Support Planning Team.

·   Understand the Product Lifecycle and future direction for the supported products or product line.

 

Environments: Windows Server 2008/2008 RC2/2012, SQL Server 2008/2012,Oracle 10/11g, HP-UX, Linux. Windows 7/8, Internet Explorer 8 to 11, Google Chrome and Firefox, and Crystal Reports along with Business Objects.

 

TELSTRAT/COMFORCE1/2013 – 6/2013

Support/Implementation Engineer- Microsoft Windows Server Engineer, SQL database management and Implementation. In direct support of Windows Server/SQL Server, Telstrat Engage Contact Center Management, along with Cisco/Avaya Contact Center Suite(s), Nortel,  Mitel and Shortel phone  systems management and implementation for Voice over IP solutions and network management processes.

 

·               Server/Network support of Voice over IP solutions and implementations in a Windows environment. Implemented TAPI/TSAPI/TALC communications to support telephony communications.

·               Windows Server builds and SQL database deployment, query processing, backup/recovery and support for medium to large sized businesses. Review and implementation of Telstrat communications software, database management, screen capture and live monitoring features. Network packet support and delivery, CTI Server support and Communications server support.

·               Project Management of client installations from end-to end to include Active Directory design/restructuring, OU/Group structuring for multiple sites and user/group management. Additional direct reporting to client infrastructure and ongoing progress reporting to higher levels of management. Statistical planning and design of server environments for build processes and compatibility testing.

·               Improved and documented design/implementation and support processes for Telstrat’s Engage system. Documented proven support resolutions processes in relation to client and internal support issues through knowledgebase management.

 

Environments: Windows Server 2003/2008/2008 RC2, SQL Server 2003/2008, Telstrat Engage/CallParrot (all versions), Cisco Unified Communications Manager, Avaya Aura Contact Management and integrated hardware/software for Voice over IP solutions.

 

 

VERIZON – FRONTIER                                                                                                                                                5/2010 – 6/2012

Information Technology Production Support Lead Manager – Technical Management of 24x7 Production Application/Support Environment and 101 Windows/Unix based Mission/Business Critical applications directly related to Verizon/Frontier’s Core Business and Consumer Space, and direct Group Management leadership.

 

·               Successfully completed the largest Telecommunications migration in history. This also included building a new production environment with the ability to support over 265 web-based applications and merge the environment into the Frontier framework. Managed and maintained the production environment comprised of physical and virtual servers to Business and Consumer customers with 99% uptime and a very high rate of profitability. Merged and decommissioned the existing environment into the Frontier framework as a final stage.

·               Managed BAU functions for Verizon/Frontier Enterprise front-end/back-end production environment comprised of two Tier II Support Teams; and maintain at least 95% application availability on a 24x7 basis. Assigned additional Application teams as re-organizations occurred. Direct management and supervision of twenty- seven full-time contractors and employees including team leads and individual contributors responsible for all BAU functions as well as all project-based work.

·               Maintained a high availability/service level average for production servers while providing all code, patch and licensing updates on a weekly basis in accordance with the company’s SLA and SDLC policy. Support included all Microsoft Windows and Unix based  Servers, internal/external partner sites, SQL and Oracle Database servers, a mixed environment encompassing  Linux, MySQL, PHP (LAMP) technology stack and Oracle Weblogic 10g, Apache Tomcat and AIX based processes and applications (IBM WebSphere, STI, Tomcat Instrumentation and Web Response Monitor) and all web-based applications, users and hosted applications.

·               Duties included general management of teams responsible for Implementation and administration and support of 2000+ production/disaster recovery servers and 120 applications in a mixed Windows/Unix environment. Duties also included Active Directory design and implementation to include creating group and security polices in Active Directory for implementation across multiple sites, creating, modifying, and managing users, groups, and. direct support of multiple domains in a forest. Created trust relationships with other Active Directory environments, and direct support of Active Directory services to include LDAP Directories, DHCP, DNS zones, Active Directory replication and synchronization, Windows Updates, patch management troubleshooting.

·               Project Manager for all infrastructure changes, update installation and application additions.  Tested and implemented new Server and Desktop operating systems and compatible applications via SCCM, AIK, DISM, MDT, Windows Desktop Deployment for Windows Vista/Windows 7, USMT and VDI Desktop Virtualization. Designed infrastructure server/desktop deployment process for three data-centers using Windows Deployment Services, RIS, VMWare, VSphere Auto Deploy and internal Virtual Host/Desktop Management software. Additionally, Managed changes to all internal/external applications (115) and 2500 servers supporting those applications.

·               Design, Implementation and Support of new data center and disaster recovery. Architecture designing, implementation and supporting of Virtual environment using VMware technology. Installation and configuration of ESX servers. Server migration physical to Virtual using Hot and cold cloning technology in VMware to include Cluster creation, and configuring high availability. Consolidation of physical servers, deploying virtual servers via templates, and cloning of virtual servers. Additional Administrative functions included, rules creation, backup policy, alert configuration of backup policy, configuration of VMotion , virtual switch, and VLan in Virtual center, and maintenance of virtual center server.

·               Provided and maintained user access in VCenter. Configured mail alerts for any failure in HA,DRS,CPU or memory, patch management using VMware update manager for ESX server, SAN space allocation for ESX servers hosts, scanning and configuring LUN for ESX server and testing and Implementation of disaster recovery processes.

·               Supported a multi-site Microsoft Exchange 2007 organization. Administered and supported Active Directory, DNS & Microsoft Exchange replication. Managed appropriate setup of applications hosted via Microsoft Exchange. Maintained appropriate documentation, and enforced change management and compliance processes. Managed and monitored Microsoft Exchange 2003/2007 Servers and connections. Handled installation, configuration, update, and patching of Exchange 2003/2007 and Outlook , including Direct Access. Designed Office 365 cutover migration processes.

·               Additional duties included system builds and implementations for newly assigned applications, as well as all production migrations and upgrades, application updates and packaged update installations to production as well as monitor all applications for any security related and/or undocumented issues/processes.

·               Supported Microsoft based applications requiring a higher degree/level of security to process transactions up to and including SSL and RDP Security layers and pass-through authentication. Additional processes required SSO (Single Sign-on) and AES 128/256 single key encryption level support. Maintained all server updates to include Security Certificate, network updates and patch management/testing for implementation into production, and approved all changes to the infrastructure. Provided software updates to external partners and packaged all software deployments for distribution.

·               Other duties included On-Call Group Management as a backup Lead Manager, Infrastructure Project Management from design to implementation, business reporting functions and processes, metrics reporting and trend analysis and evaluation of current environment for process improvements and upgrades.

·               Manage and maintain Production ticketing system and manage all Production Installations/Certifications and permissions for support level access in the current environment. Attend/Manage all organization outages and/or Crisis Bridges for Mission Critical/Business Critical Applications.

·               Review the current production environment on a daily basis in conjunction with new technology and make recommendations to improve/optimize Retail Production Applications infrastructure.

·               Direct reporting to IT Directors, VP’s and CIO’s of business functionality and make further recommendations to improve production quality and overall profitability.

·               Ongoing Projects for the design and implementation of Server builds to support new application additions to the current Windows/Unix environment. Direct reporting of all projects within the current Directors organization, and make recommendations on all projects to fit the overall business need of currently supported and/or new applications.

 

Environment: Full support of 2000+ Verizon – Frontier Core Network Servers in a Windows/Unix based Integrated Network that includes 120 SAP based applications with a mix of front-end/back-end servers including Windows 2003/2008, SQL 2005/2008, Exchange Server 2003/2007, Oracle 9i/10g/11g. Ongoing Windows/Unix Consulting and migrations/updates and maintain knowledge of any new versions or technology directly related to the current environment.

 

MIDORI INTERNATIONAL, INC.                                                                                                                                4/2009 – 3/2010

Science and Technology Consultant – Provided Consulting Services for Systems Integration processes and Windows Server 2003 Network Implementation, including push packaging/deployment using Systems Center Configuration Manager and network monitoring using Systems Center Operations Manager 2007.  

 

·               Design/Implementation of Windows Server Active Directory Infrastructure, Systems Center Operations Manager and Systems Center Configuration Manager versions 2007, SQL Server 2005/2008 and required Visual Studio Components at the Enterprise level.

·               Designed and deployed a new Windows 2008 domain and migrated existing domain infrastructure to include 1000 Servers and 2800 users from Windows XP/Vista to Windows 7 Professional Desktops using Windows 7 Deployment/Image processes and Automated Installation. Deployment processes required additional scripting and customization for web-based applications and user access to include Single Sign On.

·               Additional Windows Server Administration to streamline auditing and network notification processes and reporting. Other Consulting included custom scripts in Active Directory, implementing Group Policy and administration of users and groups, automation of daily Active Directory processes and private software integration and database design on advanced technology in hypothetical situations. Provided Administrative documentation to support all findings and network related issues. Provided all recommendations for additional licensing, security and support along with related documentation.

 

Environment: Windows Server 2003/2008, Systems Center Configuration Manager/Systems Center Operations Manager 2007 and other third-party applications. Visual Studio 2005, and SQL Server 2005/2008.

 

 

MICROSOFT CORPORATION                                                                   5/2008 – 12/2008

Microsoft Windows Vista Business/Enterprise Support - Support included installation and setup, login issues, application events and system wide alert issues in an Active Directory environment, and other integration processes with various third-party applications. Handled tier II escalations and documented new issues via support knowledgebase.

 

·               Handle tier II escalations and documented new issues via support knowledgebase.

·               Mentor team members and peers with day-to-day issues involving customer needs and other internal business processes.

·               Update internal tools and content to improve customer satisfaction.

 

Environment:  In direct support of all Microsoft Operating Systems and Applications for small to medium Enterprise Server SANs.

Client Operating Systems – Windows 2000 Professional, Windows XP Professional, Windows Vista,  Computer Image Client Installations, Desktop Administration and Supportability.

Servers - Microsoft Windows 2000/2003, Microsoft Exchange 2000/2003. Setup, Migration/Implementation and Administration, Security, IIS.

 

INDEPENDENT CONSULTANT2005 – 2008
Consultant/Systems Administrator- External Business Partner Support/Training on SAP based application in conjunction with Internet Security Acceleration Server in an Active Directory environment. Provided feedback on SAP based web interface and resolved partner related support issues and Consulting Services for network migration from Samsung Server to a Windows Server 2003 with Exchange Server 2003 into root and local domains in an Active Directory environment.

 

·               Advanced knowledge of Microsoft Operations Manager 2005, Systems Management Server, Systems Center Operations Manager and Systems Center Configuration Manager included with Systems Center Essentials Suite 2007.  Direct Consulting experience including Design/Implementation and Network Integration and Support. Other consulting services are provided on Symantec Server\Client Virus Support, Quest Monitoring\Reporting and Administrator Tools including InTrust and Spotlight on Active Directory and Exchange and additional database migration. Analyze Windows Management processes, Enterprise level security, replication and backup processes for Windows, Exchange and SQL Server Cluster Administration and provided additional mentoring and detailed documentation on other Administrative functions to Enterprise level Exchange and Windows Administrators.

·               Design, build and implement new domain structure to include physical and virtual Microsoft Windows Server platform migrations to newer versions and/or from non-Windows based domains. Deployed new servers/desktop clients based on business needs and additional automation of new software implementations into production environments via various Software deployment processes and best practices for Qwest migration Tools and Systems Center Configuration Manager/SMS pushes for Microsoft Office Suites and WinPE/PXE Windows Desktop environments.

·               Additional knowledge of current IBM and Dell Hardware, SLA processes, Qwest and other third- party software application monitoring and reporting in a Windows Server infrastructure. Extensive knowledge of Enterprise Administrative functions including group security policies and permissions. SAP support of production/non-production servers (4000+) involved in day-to-day business for Verizon Customer/Business base in a 24x7 environment. Extensive Windows Server Support in an Active Directory environment supporting multiple user accounts in an extensive WAN. Review for cancelled and critical jobs.

·               Monitoring of all production and non-production servers in a Windows/Unix environment were performed using web-based monitoring applications in real-time to determine root problems in early stages for immediate resolution or escalation.

·               In direct support of McAfee Corporate/Consumer software applications and integration with various operating systems, security appliances, and other third-party security applications. Platform variances include Windows Server and Client operating systems including server applications, such as Windows 2003 Server, Novell for Netware, Linux, Citrix and Macintosh Client operating systems. Support includes Firewall security (software and Appliance integration) and E-Mail security at Client and Server levels.

 

Environment(s): Samsung Server full platform migration to Windows Server 2003 with Exchange Server 2003 and Active Directory Consulting – WR. Grace. Verizon – Full support of Verizon Core Networks in a Windows/Unix Integrated Network and included 265 SAP based applications. CMC Corporation – Full Windows Consulting and migration to a new domain with Windows Server 2003, complete design upgrade from Operations Manager 2005 to Systems Center Operations Manager 2007.

 

Microsoft Corporation, LAS COLINAS, TX                                                               1998 - 2005

ACS Enterprise Technical Router/Global Agent - Provided top level customer service and 1st tier technical support in a Global Inbound Call Center environment, in direct support of all Microsoft applications and web based tools for all Global Microsoft.Com websites, Premier/Alliance Accounts as well as Microsoft Development software sites and Partner sites, Microsoft Internal Employee Support Account holders and web based e-mail support for Microsoft products and services including all Microsoft Global websites. Provided direct reporting of site issues and web based component updating.

 

·               Support included all Microsoft Windows versions, Microsoft Office versions, Internet Explorer, Microsoft Server applications, Microsoft Home Products in support of Microsoft Professional/Premier customers as well as some end-user support.

·               Maintain 24x7 Product Support accountability for Global Critical Situation issues and International Support for internal/external customers.

·               Mentored team members and peers with day-to-day issues involving customer needs. Updated internal tools and content to improve customer satisfaction. Developed partnerships with Enterprise Duty Managers and Product Engineers to provide accurate support responses to internal/external customers.

·               Developed partnerships with Enterprise Duty Managers and Product Engineers to provide accurate support responses to internal/external customers. Provided Windows Server Support in various environments including Active Directory and Setup. MOM Support included SQL Server Management Pack, Exchange Server and IIS web-based applications and Systems Management Server support.  Support included login issues, database, system/application events, alert issues and setup, and performance reports.

·               Managed users, perform health checks and problem reports, and setup multiple tasks for processes in Active Directory Domain and Exchange Servers and clients. Standard support included Windows Active Directory Environments and other integration processes with various third-party applications and web based technical support for Microsoft.com portal.

 

Environment(s): Direct support of all Microsoft Operating Systems and applications.

 

 

IT SOFTWARE EXPERIENCE

 

·               Client Operating Systems – Microsoft Windows 95, Windows 98/98SE, Windows Millennium, Windows 2000 Professional, Windows XP Home/Professional, Windows Vista (all editions), Windows 7. Computer Image Client Installations, Desktop Administration and Supportability. Additional support for Microsoft compatible applications.

·               Servers – Design, build/deploy and/or migrate Microsoft Windows NT/2000/2003/2008, Microsoft Exchange 2000/2003/2007. Setup, Migration/Implementation and Administration, Security, IIS, Visual Studio 2005/2008, including SQL Server implementation, Unix, Oracle 9i, 10g Configuration and application supportability. Microsoft Virtual Machine to VMWare ESX/ESXi.

·               Information Management Systems – Microsoft Terminal Server, System Center Essentials Suite of products (SCCM, SCOM including database build/design, etc.), MS Operations Framework, WSUS, Resource Kits and Support Tools.

·               Mail Management – Exchange Server 2003/2007, Exchange Enterprise build/implementation, Mailbox Management/Groups, Outlook/OWA.

·               Network Deployment/Migration/Integration – ADMT, ADS, Windows Deployment Service/Windows AIK, VMware/SRM, Symantec Network Security/Backup Exec, McAfee Suites, Quest Network Monitoring Tools/InTrust/Spotlight for Windows and Exchange, HP Data Protector.

·               Design/Development – Visual Studio 2005, SQL Server 2005, VBScript and Windows PowerShell.

 

 

 

MILITARY EXPERIENCE

 

United States Marine Corps / United States Army                                                                                                     1984 - 1991

·              DMZ Police 2nd ID Detachment Dongducheon, Korea

·              JMSDF Detachment Camp Fuji, Japan                                   1987 - 1988

·              Security Clearance level  - Classified A - Upgraded 1985 FA - DMD Message Delivery – Secret Class C 

1983 – 1990  (Status: Inactive)

·              Military Occupational Specialty in Supply Administration (MOS 3051)                                            1987 - 1988

(Maintained personal computer and mainframe locator systems, conduct inventories, maintain records of sub-custody principal end items, monitor shelf life items through CD ROM and the mainframe support systems, and input data entry transactions and retrieval of historical records. Also, maintained a hand held optical character recognition scanners, devices, and multimedia retrieval systems. Licensed to operate MHE (forklifts, tractors, etc.) bulk and small parts conveyer systems used in warehousing operations. Used detailed technical data from the Federal Logistics System in the care and storage program; develop storage space requirements; and store materiel per weight, cube, and clearance factors by categories of supply.)

·              Military Occupational Specialty Field Artillery Forward Observer (13F10)                                                   1983 - 1987

·              Field/Air/Sea Artillery Observer School Ft. Sill, Oklahoma                       1983 - 1984

(Assisted in locating target and initiating requests for fire, night observation device and compass, installs field wire and telephone; operates radio transmitter/receiver and speech security equipment; uses graphs, tables and maps for computing target locations including altitude, coordinates, vertical interval and distance; maintains fire support map, status charts, capability overlay, records of missions fired and visibility diagram/profile).